Terms of Use
Terms of Use
The terms of use (hereinafter referred to as "these Terms") for "ba2" apply between Ghosters Co., Ltd. (hereinafter referred to as "the Company") and individual and corporate customers, covering the products and services (hereinafter referred to as "the Services") provided by the online shop "ba2" (hereinafter referred to as "the Store") operated by the Company.
If you use the Store, you are deemed to have agreed to all the conditions set forth in these Terms, so please review them carefully before use.
Furthermore, these Terms may be revised at the Company's discretion. Upon revision, information on the Store's page will be updated, or customers will be notified by a method separately determined by the Company. If customers use the Store after a revision, they will be deemed to have agreed to the revised terms.
Notes on Use
(Product Prices)
The prices of products sold in our store vary by product. Please check the individual product pages for details.
(Product Orders)
After selecting a product on its respective page, you will be asked to provide necessary information for ordering and delivery, such as the delivery address and payment method. Membership registration is not mandatory at this stage. Stock is secured not when an item is added to the cart, but when the order is completed. Once an order is completed, a confirmation email containing the details you entered and your order content will be sent, so please ensure you can receive emails from our store.
We are not responsible for any damages incurred by customers due to not receiving emails from our store.
Please note that subsequent necessary confirmation procedures will primarily use email, but we may also contact you by phone or postal mail.
(Product Reservations)
Please understand that we cannot accept requests for product holds or reservations.
（Shipping）
Delivery addresses are limited to domestic addresses in Japan. Delivery methods and the number of days for delivery vary by product. Additionally, for some products, certain delivery methods may not be available. We allow consolidation of up to two orders.
(Product Returns and Exchanges)
While we strive to maintain accuracy in product descriptions, due to the nature of online shopping, the product you receive may sometimes differ from your expectations. In such cases, or for other reasons at the customer's convenience, if you wish to return a product, we will accept returns within 14 days of receiving the product. Please contact our store, and after receiving confirmation of return acceptance, send the item to the designated address within 14 days. The shipping costs for such returns will be borne by the customer. Please note that products that have been used once cannot be returned.
If a delivered product has a defect or flaw, we will arrange for an exchange. Please contact our store within 14 days of receiving the product. In this case, we will bear the shipping costs. However, if a replacement product cannot be provided, we will issue a refund. We cannot accept exchanges due to customer convenience or exchanges for different products. Also, we cannot accept returns if the defect is attributable to the customer.
Please note that if you do not comply with the rules stated above, we may not be able to accept your return or exchange. Furthermore, we shall not be responsible for providing remedies other than those stated above for product shortages, defects, or flaws. For more details on the conditions and procedures for returns and exchanges, please refer to this page.
（Payment Methods）
Payments can be made by credit card or convenience store payment. However, for some products, certain payment methods may not be available. Also, depending on the delivery method, some payment methods may not be available.
Please note that some payment methods may incur additional fees, all of which will be borne by the customer.
When you change the payment method due to your convenience, or when an adjustment is needed between the order amount and the paid amount, all resulting fees will be borne by the customer.
If payment via convenience store is not confirmed by the due date, we may restrict your use of our store or take legal action.
(Order Cancellation)
Orders cannot be canceled after the package has been shipped. In such cases, it will be treated as a return due to customer convenience. Also, please understand that if a product cannot be delivered due to your prolonged absence or an unknown delivery address, the order will be canceled. For more details, please refer to this page.
While we take all possible measures to manage the condition of products sold in our store, we may cancel an order due to our own circumstances, such as discovering a defect during pre-shipment inspection and being unable to provide a replacement.
(Changes to Order Details)
If you wish to change order details such as payment or delivery methods, please contact our store. However, if the shipment has already been completed at the time of your contact, we cannot accept changes to the order. We are not responsible for any problems that arise from neglecting the change procedure.
(Handling of Customer Information)
Customer information (personal information and order information) entrusted to us will be strictly managed in accordance with our separately defined privacy policy. For more details, please refer to this page.
(Prohibited Acts)
If any of the following acts are performed when using our store, we may suspend transactions with the customer, terminate the contract, and refuse future transactions. Furthermore, if the Company incurs damage as a result, we may claim compensation for damages.
1. Acts of entering false information or impersonating another person.
2. Acts of applying for products without the intention to purchase, or applying for products with fraudulent intent.
3. Acts of delaying the fulfillment of payment obligations for product prices, etc.
4. Acts that hinder delivery, such as refusing to accept products.
5. Acts that interfere with or damage the Company's business operations.
6. Acts that infringe upon the rights (including intellectual property rights such as copyrights and trademark rights) of the Company and other customers or third parties.
7. Acts that violate public order and morals, or other acts that violate laws and regulations.
8. Other acts deemed inappropriate by the Company.
(Service Interruption)
The Company may temporarily interrupt the operations of the Store and the provision of the Services due to malfunctions of computers, network equipment, lines, power outages, natural disasters, maintenance work, or other reasons. Even if customers incur damages as a result, the Company shall not be held liable.
Governing Law
The interpretation and application of these Terms shall be governed by the laws of Japan.
Trademarks
The name of our store, "ba2", is a trademark of our company and is protected by intellectual property laws, such as by registration with the Japan Patent Office. Therefore, its use without our permission is prohibited. Furthermore, among the trademarks displayed in our store, all trademarks not owned by us are the property of their respective owners.
Copyright
The copyright of the content published on our store's website, email newsletters distributed by our store, and manuscripts, images, illustrations, videos, audio, photographs, designs, and data in booklets issued by our store belongs to our company or the content provider, and is protected by copyright law.
Disclaimer
1. In the event that a customer suffers any damages (whether indirect or direct) through the use of our store, or through products and services provided by our store, the Company shall not be liable for compensation for such damages, except when such damages are based on the Company's willful misconduct or gross negligence. Furthermore, product returns are only possible within 14 days from the date of product arrival.
2. In cases where the Company should be liable to the customer or a third party, unless there is willful misconduct or gross negligence on the part of the Company, such liability shall be limited to direct damages, and the amount of compensation for damages based on such liability shall in no case exceed the amount paid by the customer to the Company, which is mutually agreed upon in advance by the Company and the customer.
Severability
Even if any provision or part of these Terms is deemed invalid or unenforceable by the Consumer Contract Act or other laws and regulations, the remaining parts shall continue to be effective.
Miscellaneous
1. Should litigation become necessary regarding the use of these Services, the Tokyo District Court or the Tokyo Summary Court shall be the exclusive court of first instance.
2. If the Company uses professionals such as lawyers due to a customer's failure to pay for purchases or violation of these Terms, the customer shall bear the professional fees, including attorney's fees.
(As of April 1, 2023)